# Opening a Ticket

Follow the below steps if you would like to raise a ticket with the Support Staff to look at during office hours.

1.  Go to the *Open new ticket* page on the [Portal](portal:support/tickets/new).
    - If not already authenticated, please sign in.
2.  Here you can create a new ticket. Choose a reason from the dropdown in order to direct the ticket to the correct department.
3.  Provide a detailed description of your enquiry. The more information you can provide, the better the support team will be able to assist you.

## Managing Tickets

1.  Go to the *My tickets* page on the [Portal](portal:support/tickets).
    - If not already authenticated, please sign in.
2.  You can view your tickets by clicking on a ticket. Here you can add comments or attachments. All support replies will appear in the comment section.
3.  You will receive an email whenever the support staff replies to your tickets.

## Contact Support

1.  Go to the *Contact us* page on the [Portal](portal:support).
    - If not already authenticated, please sign in.
2.  Here you can view the working hours and how to contact 24/7 support.